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The Duchess of Cambridge Kate Middleton praised nurses from U.K. hospitals performing “acts of kindness” for their COVID-19 patients in a new video — including one wife’s musical request.

The Duchess hopped on a video call with nurses from University Hospitals Coventry and Warwickshire NHS Trust and commended them for “going that extra mile” apart from their usual job duties. A senior nurse, Vasu Lingappa, told her about one of his dying patients and how the patient’s wife asked him to sing Bon Jovi while holding his hand.

“She said, ‘I can’t come to see you. But can you make sure you sing Bon Jovi and hold his hand?’ If I sing Bon Jovi in my accent, it won’t be appropriate,” Lingappa recalled with a laugh to Middleton. “So I took my phone out and played a YouTube video of Bon Jovi, and I held his hand.”

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“That’s what matters so much now, these acts of kindness to the patients that you’re looking after, that are in your care, that family members aren’t able to be there,” Middleton told the nurses after hearing his story.

See the Duchess’ heartwarming video call below:

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